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Announcing Freshdesk

From February 2018, the Touchstone Helpdesk is moving onto a new, cloud based Helpdesk system, FreshDesk. The functionality within the award winning Helpdesk system will ensure our clients continue to receive the same high quality service they have become accustomed to, even as our business continues to grow.

Benefits include:

  • Intuitive portal to raise support tickets
  • Immediate visibility of current status, history and activities
  • Self-service knowledgebase with intelligent search facility
  • ‘Auto-suggest’ option when creating a new ticket for known resolutions
  • Multi-channel support options (Phone, web, online chat, social media)
  • Screen shots and attachments can be embedded straight into the ticket view

Clients will be contacted over the coming days to confirm support contact and login details. If you are not currently a Touchstone Client, but would like to find out more about how our dedicated team could help support your installation of any of the products we offer, please get in touch.

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Written by:

Charles Fotheringham

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