Support - TSM Spend Management Done Right

UK-based software support

Our UK based support help desk is staffed by experts in your solution, providing you with the peace of mind that if you experience any issues with your software, help is just a phone call away.

Our customer portal enables you to submit cases 24/7 and track the status of these issues, from the initial log through to resolution. It also provides valuable online access to knowledge-based articles, technical documentation and opinion pieces – enabling you to broaden your understanding, and the value, of your applications.

Proactive Support

Server monitoring - Helping you keep watch of your business critical systems
On-site implementation and upgrades - Stress-free implementation by our consultants
Remote installations, patching and data review - To keep your systems up to date and working optimally
Software maintenance plan monitoring - Keeping you informed of product updates and new releases

Risk Mitigation & Compliance

Offsite upgrades -Taking the risk out of your upgrade project to ensure data integrity and minimise disruption
Data integrity checks - Custom tools developed to easily review and analyse your data to highlight any integrity errors or possible corruptions
Business process mapping - Understand and streamline your processes
Release management and quality assurance - All new product releases and patches (where appropriate) fully tested before release to users

Reactive Support

Helpdesk service - UK-based telephone and self-service support as well as remote access support
Out of hours support - Assistance with projects by arrangement and to minimise disruption in working hours
Systems administration cover - Helping you with staff shortages or absences, both planned and unexpected
Short-term support for key times - Resource available by arrangement at key service times, helping you with month/year end and assisting auditors.

Software Optimisation

Technical and application audits -System checks and objective evaluation to maximise and extend the life of your system
Customisation and configuration - Ensure your systems are running optimally
Business process mapping - Understand and streamline your processes
Report optimisation - Ensure your reports are running efficiently and in line with best practice policy