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Support

Go-live is the beginning, not the end.

Most implementation partners disappear after go-live. TSM stays. We provide structured post-implementation support that goes well beyond a helpdesk, keeping your Ivalua environment healthy, your team confident, and your procurement function improving over time.

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Even great implementations stall without the right support.

Going live on Ivalua is a milestone, not a finish line. The organisations that get the most from their investment are the ones that keep optimising, keep training, and keep evolving their solution as the business changes. Without the right support structure, value erodes.

Low user adoption post go-live

Teams revert to old habits without structured enablement and ongoing training.

No one to call when things change

Business requirements evolve, but the system stays static because there is no partner to deliver enhancements.

Value erodes over time

Without continuous improvement, the ROI achieved at go-live does not grow, it shrinks.

What we do

Support that goes well beyond a helpdesk.

Our support model is built for the long term, not just the first 90 days.

System hypercare

Dedicated post-go-live support to stabilise your environment and resolve issues fast in the critical first weeks.

Continuous improvement

Structured programmes to identify, prioritise and deliver enhancements as your business evolves.

Training programmes

Role-based training for end users, administrators and procurement leads, delivered to drive real adoption, not just tick a box.

Performance monitoring

Regular reviews of system health, user adoption and process performance, with clear recommendations to keep value growing.

TSM clients do not get a ticket number. They get a team.

TSM clients do not get a ticket number and a 48-hour SLA. They get a team that knows their implementation, understands their business, and is invested in their long-term success on Ivalua.
“TSM has been with us every step of the way, not just at go-live, but long after. They understand our environment better than anyone.”
TSM client, financial services sector

Already live on Ivalua and need better support?

Talk to our team about how TSM can take over or strengthen your post-implementation support.

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