Yodel, one of the UK’s leading delivery service providers, was operating in a reactive environment: fragmented onboarding, manual contract approvals, and procurement activity scattered across systems. Working with TSM, Yodel implemented Ivalua and turned procurement into a data-driven function.
REDUCTION IN PROCUREMENT COSTS
OF SPEND ACTIVELY MANAGED BY PROCUREMENT
CONTRACT APPROVAL CYCLE TIME
THE CHALLENGE
Yodel’s procurement team operated in a reactive environment, hindered by fragmented supplier onboarding, inefficient contract management, and a lack of visibility across procurement activity. Supplier onboarding involved multiple departments, leading to delays and compliance risk.
Contract creation and approvals were manual and time-consuming, slowing down work that should have moved quickly.
With procurement activity dispersed across various systems, Yodel struggled to gain actionable insight, resulting in inefficiencies and missed opportunities for cost control and strategic alignment.
Recognising the need for a robust digital solution, Yodel selected Ivalua as its spend management platform and partnered with TSM to design and deliver a solution tailored to its needs.
THE SOLUTION
TSM tailored Ivalua to Yodel’s specific needs through custom workflows, collaborative tools and advanced reporting, engaging closely with Yodel’s teams from initial design through to delivery, on time and within budget.
A streamlined, centralised workflow gave clear visibility into every step of supplier onboarding, with checks for critical areas like health and safety and cybersecurity built in. Suppliers and internal stakeholders across departments collaborated within a single portal instead of fragmented manual systems. A tailored contract approval workflow gave Yodel one place to store all contracts and oversee approvals at every stage, flexible enough to adapt to specific business requirements.
TSM configured bespoke reports and risk indicators for proactive decision-making, giving Yodel consolidated visibility into supplier performance and spend patterns. Detailed design discussions and mid-build previews kept the build iterative, and the platform was built with the flexibility to scale as Yodel’s needs grow.
THE OUTCOME
See the full results
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