Go-live is the beginning, not the end.
Many author and partner implementation teams disappear after go-live. TSM stays around. We provide structured post-implementation support and customer success care via a nominated contact that goes well beyond a helpdesk, keeping your Ivalua environment healthy, your team confident, and your procurement function improving over time.
Going live on Ivalua is a milestone, not a finish line. The organisations that get the most from their investment are the ones that keep optimising, keep training, and keep evolving their solution as the business changes. Without the right support structure, value erodes.
Business requirements evolve, but the system stays static because there is no partner to deliver enhancements.
Without continuous improvement, the ROI achieved at go-live does not grow, it shrinks.
What we do
Our support model is built for the long term, not just the first 90 days.
Dedicated post-go-live support; resolve issues fast to ensure maximum user buy-in and adoption in the critical first weeks.
Structured programmes to identify, prioritise and deliver enhancements as your business evolves.
As a TSM client, you don’t just get a ticket. You get a team that knows your system; we implemented it, we understand your business, and how you want to run your operation, not just your software. We go well beyond a standard, technical helpdesk function
Talk to our team about how TSM can take over or strengthen your post-implementation support.
